Founded in FoCo 2023

As you grow, it can become challenging to create a unified customer experience for your current and future customers, and align your efforts across marketing, sales, customer success, and sales. Launch the campaign, close the deal, solve the problem, and on to the next.

Within a company, you have big goals and lots to do. Whether you have one or ten departments, one or one hundred team members, you're often jumping from task to task and collaborating to get things done. With all of that, it's too easy to lose track of what the actual experience is for your customers on the other end of the proposal, critical deal, or partnership. How do you align each touch point with a coherent customer experience that delights your customers?

In this workshop, we'll walk through how potential and current customers engage with you and your business. You'll learn how to do a quick audit of your customer journey with a simple template.

The results? You'll learn how to combat churn and unhappy customers to uncover quick wins and retain business. A better experience means happier customers, happier customers renew again and again and become champions to power your business growth.